computers, manager, cases, business case, life cycle, transformation, acquisitions, communications, program manager, change management, technology, management, budgets, it, program management, strategy
Chief Operating Officer
Responsible for the coordination of all aspects of the transportation operations including: safety, security, and performance, and training, and problem resolution.
Performed monthly and quarterly performance analysis of the program Manager and provided reports to senior management. This included the identification of the root cause of the issues, and providing corrective actions.
Manage and coordinate the development of a new and existing program to support the operations of the company. Conduct and participate in the planning, execution, and reporting of the company's first ever-based remediation.
Managed the team of 10 engineers, including the following: Supervisor, and staff. Supervised the team of 17 engineers, and provided support for the company.
Provide technical guidance to the team and ensure that the highest level of customer satisfaction is met. This includes the ability to work with the client and the company.
Managed the team of 10 engineers, including the following: I was responsible for mentoring and managing the team of 8 members.
Anthem Blue Cross Blue Shield
Worked with the business process Manager to develop the strategy for the technology and CRM system for the use of the RFP, contract negotiation, and the development of the statement of work.
Responsible for the overall program management of the IT PMO including the creation of the project plan, communication plans, and vendor selection process.
Created and managed the business process, including the creation of the statement of work, vendor selection, and contract negotiation, communication, and vendor relations.
Manage the business process improvement projects, including the program Manager, communications, and communication. Managed the transformation of the new system to the new platform.
Developed and implemented the program management plan, including the creation of the statement of work, budget, and resource allocation.
Created and managed the business case, including the development of the statement of work, scope, schedule, budget, risk, and communication plan.