An accomplished professional with over 20 years of experience in the healthcare industry. Proven track record of success in the design, implementation, and support of business and technology solutions.
Provide guidance to the project team to ensure that the best practices are followed and the appropriate solutions are in place to meet the needs of the client.
Led the implementation of a new product deployment program to support the organization of the company, including the coordination of the software development, training, and quality control.
Developed and implemented a global business process for the company. Managed the budget, training, and onboarding of new employees and the vendor.
Designed and implemented a new business process to improve customer satisfaction and reduce costs by leading a team of seven direct reports and the development of a multi-year budget for the Medicare and Medicaid clients.
Implemented a new business process for the onboarding of a new billing system, resulting in a reduction of cost savings by 30%.
Managed the development of a comprehensive training program for the company to ensure that the security and privacy of the HIPAA data.
Sr. VP Strategy and Implementation
Communication University of China
Managed project to develop a new mobile banking solution for the IT department. The implementation of a multi-million dollar budget for the company.
Worked with sales and marketing to develop and implement software solutions for retail stores. The company was used to manage the POS system.
Responsible for the construction of a new voice network for the customer service provider. This includes the creation of a case of a new client.
Managed the development of a new IVR system that allowed the company to be used to be used for the sales and service delivery.
Responsible for the development of a new product offering for the customer service and repair of the company. We have won the associate award for the successful completion of the projects.
Managed and coordinated the development of a new product offering for the company. Responsible for the creation of a new hire training program.