Kelly Rice - Service Manager Resume Simple
A seasoned IT professional with over 10 years of experience in the IT industry. Experienced in all phases of software development life cycle (SDLC) including requirements gathering, analysis, design, development, testing, implementation and maintenance.
  • bmc, cmdb, tfs, t sql, design, ssis, management, powerpivot, remedy, ssrs, sql, bmc remedy, service
  • project manager, project, manager, oracle, analysis, data analysis, testing, reports, organization, solutions, fix, integration, assembly, mdm
  • 2017-12-252017-12-25

    Service Manager

    Dollar Loan Center

    • Created and maintained MS SQL Server 2008, SSRS, SSIS, SSRS, and BMC Remedy. Worked on a team of developers and testers.
    • Created a SharePoint site for the design and implementation of the service catalog and management system using Visual Studio 2010, MS SQL Server, SSIS, SSRS, and Bootstrap.
    • Created and maintained project schedule using TFS 2010 and SQL Server reporting services. Created and managed the data warehouse and PowerPivot reports.
    • Extensive experience in creating and maintaining data structures, tables, indexes, views, and stored procedures. Create and maintain the technical specifications.
    • Designed and implemented data-driven and data-driven applications using WCF services. Involved in the development of new stored procedures, functions, views, and indexes.
    • Develop and maintain data models, tables, views, indexes, stored procedures, and functions. Implement and maintain the existing ones.
  • 2017-12-252017-12-25

    Sr. Project Manager


    • Managed the integration of Oracle data warehouse and analysis, and provided training to the business users to fix the issues and develop reports.
    • Worked with the project Manager to develop the testing plan, the analysis of the new features and enhancements to the existing system and implemented the new functionality of the application.
    • Performed quantitative analysis of data and workflow to identify and correct gaps in the organization. Developed and implemented a new database to support the business.
    • Created a data warehouse for the customer to provide solutions to the business. This resulted in a reduction of time spent on the collection of the data.
    • Manage data collection and data conversion to the customer to ensure the accuracy of the data. This includes the creation of a new product.
    • Worked with data Scientist to identify and understand data requirements and create a detailed system for the data collection. Responsible for the identification and prioritization of issues.