Deborah Mcqueen - Service Manager Resume Simple
SUMMARY
I am a highly motivated and results-oriented professional with a proven track record of success in the areas of business operations, and project management.
SKILLS
  • operations, project manager, project, manager, office, hardware, project management, pm, governance, siemens, management, infrastructure, reporting, managed services
  • dsl, test, project, data modeling, frame relay, modeling, filenet, quality assurance, sql, software, teradata, quality, express, project management, pm, sdlc, design, analyst, data analyst, management, atm, testing, teradata sql, primavera
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Service Manager

    Internet Sales

    • Led the project management team for the global operations Center, including the construction of a new VoIP system, which included the following: training, infrastructure, and support.
    • Provided PM for the planning and execution of the SAP solution for the Siemens Molecular diagnostics system. The project was to provide a Unified reporting capability.
    • Developed and implemented a new program Manager for the company to improve the overall efficiency of the customer experience and the delivery of the company's strategic planning.
    • Manage and maintain all aspects of the company including the creation of the program, business continuity, and disaster recovery plans.
    • Responsible for all aspects of the business and technical services for the entire company including the following: Vendor selection, contract management, licensing, and customer relations.
    • Responsible for the development of the Office 365 for the entire company, including the creation of a new and existing architecture for the company.
  • 2017-12-252017-12-25

    Data Analyst

    Lmi Aerospace

    • Worked with the project Manager to develop and maintain the data model and test data in Teradata and SQL. Used quality Center to create and maintain the development and maintenance of the business intelligence.
    • Provide project leadership, PM, and QA team to support the development of SSIS packages and reports. Perform analytical and analysis of data.
    • Led the implementation of a new project management Office (PMO) for the pharmacy benefit of the organization. The program was to develop a comprehensive data model for the enterprise.
    • Involved in the implementation of data mapping, data extraction, data validation, testing and loading the data into Teradata.
    • Worked with the business Analyst to identify and document the requirements and mapping the data to the EDW. This included the creation of the source to target mappings, data flow diagrams, and process flows.
    • Led the design and development of a new data mart for the ODS and production systems. Developed and maintained the software for the company.