Kenneth Campbell - Director of Logistics Resume Simple
SUMMARY
Accomplished operations manager with over 20 years of experience in the areas of business development, and operational management. Proven track record of success in managing multiple projects simultaneously.
SKILLS
  • service, customer service, credit card, lean, credit, billing
  • electrical, wms, distribution, logistics, b2b, implementation, strategy, budget, net, customer experience, million, design
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Director of Logistics

    Insurance Institute of America

    • Ensured that all billing and credit card transactions were processed and completed accurately. Prepared and submitted monthly financial statements.
    • Improved customer service levels by implementing Lean principles and reducing waste. This resulted in a reduction in overtime from over 50% to less than 1%.
    • Improved customer service and sales by implementing a new customer relationship management system. This resulted in a reduction of inventory levels and increased sales.
    • Increased sales by 10% and reduced churn by 15% in first year. Exceeded goal of 20%.5%.7% in 2015.
    • Improved customer satisfaction by implementing a new process for tracking and reporting of all orders. Created and implemented a comprehensive inventory control system.
  • 2017-12-262017-12-26

    Vice President

    Allied Barton Security

    • Led the design and implementation of a new distribution strategy for the largest customer, a global logistics company in the US, resulting in a 20% reduction in costs and a 30% increase in revenue.
    • Increased annual revenue from $0 to over $1 million in first year of operation through the creation of a new customer experience and net Promoter score.
    • Managed a team of 12 employees, including a team of 4 supervisors, a sales staff of over 100 associates, and a total of 45,000 sq.
    • Implemented a new WMS system for the manufacturing facility. Increased productivity by 30% and reduced costs by over 50%.
    • Developed and implemented a new sales management system for the US and Canada. Worked with the business to migrate from a legacy to a new product line.
    • Achieved a 100% reduction in operating costs and a 15% reduction in inventory by developing a new sales team and a team of 12 professionals.

  

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