Experienced operations manager with over 20 years of experience in the areas of business development, and project management. Proven track record of success in managing multiple projects simultaneously.
Increase customer satisfaction by over 50% in the first year. This was accomplished through the use of a new process and a reduction in the number of employees.
Improved customer service and quality by implementing a new process for tracking and reporting. This resulted in a reduction of shipping errors and increased productivity.
Developed and implemented a new process for tracking and analyzing customer data and information. Created a comprehensive dashboard to track and report on key performance indicators.
Responsible for the overall operation of the distribution Center, including the coordination of all inbound and outbound shipments, and the delivery of products.
Designed and implemented a new process for tracking and analyzing customer data. Developed a comprehensive report that was used by the department of Defense.
Developed and implemented a new product introduction process to improve customer satisfaction. Established and maintained relationships with key customers.
National Oilwell Varco
Directed the design and implementation of a new business model for the organization. Developed and implemented a comprehensive business plan and financial model for the operations.
O performed due diligence and financial modeling for the acquisition of a major competitor to provide a competitive advantage for the company.
Led the restructuring of the company’s first ever PC-based business model, including the integration of a new financial system, and the analysis of the existing acquisitions.
Implemented Lean and six Sigma methodologies to improve productivity, reduce costs, and increase efficiency. Responsible for the assessment and documentation of the call center and customer satisfaction.
Developed and implemented a business plan for valuation of private equity and hedge funds. Led the development of solutions for the sale of the company.
Strategic planning, business development, and project management. Led the team to develop and implement a new product line and service offerings.