I am a highly motivated, dependable, and results-oriented professional with a solid history of achievement in the healthcare industry. I have a strong background in customer service, sales, marketing, and management.
writing, office, quality, solutions, compliance
quality, collection, solutions, laboratory
Provided leadership and direction to ensure the quality and integrity of the office. Maintained compliance with all applicable federal and state laws.
Provided friendly and knowledgeable support to clients, including writing and presenting information and finding solutions. Created and implemented a new business plan.
Provided support to the department Director in the development of new policies and procedures. Ensured that all staff members were up to date.
Assisted in the development of a new program for the National Registry of emergency medical services (EMS), the American heart Association (BLS), and the National Registry of emergency medical technicians.
Provided clinical support to patients in the clinic and in the medical office. Responsible for the scheduling, billing, and insurance verification.
Provided support to the department in the development of the program. Conducted monthly meetings with the staff to discuss issues and concerns.
Donor Services Specialist
Provides quality customer service and collection of laboratory specimens. Identifies and resolves problems and resolves problem and/or problems.
Preparation of solutions for reagents, buffers, and reagents. Perform routine and complex tests on the following Machines: Hitachi, Bayer, Beckman, Abbott, and Hitachi.
Provided support to the donor Center in the collection of blood samples. Assisted in the processing of specimens for testing.
Performed blood pressure screenings to determine hematocrit levels, and protein levels. Analyzed donor data to identify possible reactions to drugs.
Performed all duties in accordance with established policies and procedures. Ensured that the safety of the patient and employees.