Daniela Jordan - Service Manager Resume Simple
SUMMARY
I am a highly motivated, dependable, and results-oriented professional with a solid history of achievement in the healthcare industry. I have a strong background in customer service, sales, marketing, and management.
SKILLS
  • writing, office, quality, solutions, compliance
  • quality, collection, solutions, laboratory
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Service Manager

    HMS Host

    • Provided leadership and direction to ensure the quality and integrity of the office. Maintained compliance with all applicable federal and state laws.
    • Provided friendly and knowledgeable support to clients, including writing and presenting information and finding solutions. Created and implemented a new business plan.
    • Provided support to the department Director in the development of new policies and procedures. Ensured that all staff members were up to date.
    • Assisted in the development of a new program for the National Registry of emergency medical services (EMS), the American heart Association (BLS), and the National Registry of emergency medical technicians.
    • Provided clinical support to patients in the clinic and in the medical office. Responsible for the scheduling, billing, and insurance verification.
    • Provided support to the department in the development of the program. Conducted monthly meetings with the staff to discuss issues and concerns.
  • 2017-12-252017-12-25

    Donor Services Specialist

    Lawn Care

    • Provides quality customer service and collection of laboratory specimens. Identifies and resolves problems and resolves problem and/or problems.
    • Preparation of solutions for reagents, buffers, and reagents. Perform routine and complex tests on the following Machines: Hitachi, Bayer, Beckman, Abbott, and Hitachi.
    • Provided support to the donor Center in the collection of blood samples. Assisted in the processing of specimens for testing.
    • Performed blood pressure screenings to determine hematocrit levels, and protein levels. Analyzed donor data to identify possible reactions to drugs.
    • Performed all duties in accordance with established policies and procedures. Ensured that the safety of the patient and employees.