Seeking a position in the medical field where I can utilize my skills and experience to help the company meet the needs of the organization.
payment processing, service, training, billing, increase, collections, data entry
management, office, budget, liaison, operations, recruiting, problem solving, training, financial statements, process improvement, staff training, medical, clinical
Handled billing, collections, and customer service issues to ensure proper reimbursement. Supervised and trained staff. Performed clerical duties.
Increased patient volume by 50% by implementing front desk management, scheduling, and customer service. Developed and implemented a new EMR system to increase efficiency.
Maintain and manage data entry and clerical functions for the practice. Provide information to patients and their families. Ensure accuracy of all records and files.
Managed the hiring process for all employees to ensure proper coding and customer service. Developed and implemented a system for reporting and tracking of all accounts.
Provided training to new staff on the use of the company and the facility. Conducted monthly meetings with the CEO and other departments to ensure that all employees were meeting the needs of the department.
Presbyterian Health Plan
Managed the overall operational and financial satisfaction of the department, including staffing, budget, and quality improvement initiatives.
Developed and implemented strategic plans for the practice operations. Managed the clinical and financial Affairs of the practice. Oversaw the implementation of the office and liaison between the physician and the management.
Improved operational efficiency and productivity by recruiting, selecting, orienting, and training new staff. Provided leadership and guidance to the team.
Managed the overall operational and financial performance of the practice. Improved efficiency and revenue cycle by implementing strategic planning and development.
Established and maintained effective relationships with physicians, nurses, and other healthcare providers to ensure patient satisfaction. Built and maintained strong communication between the management and the medical Director.
Identified and resolved issues and concerns in a timely manner, including resolution of complaints, customer satisfaction, and patient/provider relations.