George Perez - Chief Operating Officer Resume Simple
SUMMARY
An accomplished technology leader with over 20 years of experience in the information technology industry. Proven track record of delivering high quality results in the areas of software engineering, and business development.
SKILLS
  • quality control, banking, usability, leadership training, leadership, quality, satisfaction, web, training, consulting, reconciliation, business consulting, budgets, research, and sales, marketing, finance
  • project, administration, leadership, analysis, transportation, business strategy, communication, technology, collection, construction, quantitative, reporting, strategy, ada, compliance, quality, satisfaction, process improvements, layout, dashboard, management, executive management, scheduling, mes
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Chief Operating Officer

    Serco

    • Implemented a web-based application to support the research and development of a new product for the customer, including the negotiation of the quality of the products.
    • Provide leadership and direction to the sales, marketing, and customer service teams to ensure timely delivery of the program.
    • Implemented a new program management process to improve efficiency, productivity, and customer satisfaction. This included the creation of a new product development, training, and communications.
    • Implemented a new process improvement program to improve efficiency and effectiveness of the sales team by providing consulting and training to the team.
    • Implemented a new business process to improve customer experience, and increase productivity, efficiency, and cost savings. Collaborated with the Finance, sales, marketing, and procurement to ensure that the product is delivered.
    • Provided customer support and product development for the global sales team, including account management, sales, marketing, and customer service.
  • 2017-12-252017-12-25

    Director, Corporate Business Strategy & Analysis - Staff

    Montessori School

    • Manage the project management Office (PMO), including the research, analysis, and implementation of the business process and the sales pipeline.
    • Responsible for the overall program management Office, including the creation of a new business Intelligence, reporting, and analytics for the organization.
    • Managed the development of a new business Intelligence program to support the sales and marketing of the organization. This included the creation of a new reporting strategy, and the overall program of the market.
    • Provide leadership and guidance to the team to develop and implement a new process for the company. Worked with the VP of sales, marketing, quality assurance, and other departments to identify and resolve issues.
    • Responsible for the overall program management Office, including the creation of a new process and procedures for the research and development of the business Intelligence and reporting tools.
    • Developed a new business Intelligence program to support the sales and marketing of the customer service, including the ability to identify and resolve issues.

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