Provided leadership and direction to the development team, including the program management, business process improvement, and the research of the product and the overall success of the PMO.
Implemented Lean six Sigma methodology to improve project delivery and increase customer experience by 25%. Led the team to deliver a new product and improved the facilitation of the organization.
Improved the overall program delivery by establishing a culture of Agile training, coaching, and negotiation of the organization.
Led the development of a Lean program to improve the efficiency of the organization, including the facilitation of a team of six Sigma, and the analysis of the business processes.
Drove the development of a new product roadmap for the market research and analytics, resulting in improved quality and efficiency by identifying and implementing a best practices for the team.
Responsible for the overall program management, including negotiation, forecasting, and satisfaction, and provided leadership and guidance to the development team in the use of the Agile process.
Office of Attorney General
Implemented a new project to improve the quality of the data analytics and visualization of the enterprise architecture and the framework.
Developed and implemented a new business process improvement program to improve efficiency and effectiveness of the sales cycle, including the creation of a new product management, and the implementation of a quantitative and qualitative data visualization.
Responsible for the recruitment, evaluation, and selection of the customer service, including recruiting, hiring, and testing of the new system.
Implemented a new PMO to improve the process of reporting, and improved the supply chain, resulting in increased revenue by 30%.
Developed and implemented a new business process for the sales and marketing department. Led the development of a new sourcing model for the company.