John Byers - Service Manager Resume Simple
SUMMARY
Highly motivated, results-oriented, customer service professional with a proven track record of success in the IT industry. Skilled in managing multiple projects simultaneously.
SKILLS
  • operations, project manager, project, manager, office, hardware, project management, pm, governance, siemens, management, infrastructure, reporting, managed services
  • dsl, test, project, data modeling, frame relay, modeling, filenet, quality assurance, sql, software, teradata, quality, express, project management, pm, sdlc, design, analyst, data analyst, management, atm, testing, teradata sql, primavera
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Service Manager

    Taos High School

    • Responsible for project management, staffing, and training for the global infrastructure team. The project included the creation of new business units, and the implementation of a new VoIP system.
    • Provided PM for the planning and execution of the SAP solution for the Siemens Molecular diagnostics system. This included the following: reporting, coding, testing, and delivery.
    • Developed and implemented a new operations Center for the company to improve the efficiency of the program Manager and the team of 10 members.
    • Develop and maintain a strong working relationship with all levels of the business, including the following: business, technical, and infrastructure.
    • Managed and led the development of a new hardware and software solution for the company. The program was to provide a Unified view of the customer.
    • Managed the development of a new Office 365 program to support the governance of the corporate and the enterprise. This included the creation of a new system and the process of the company.
  • 2017-12-252017-12-25

    Data Analyst

    Intercall

    • Worked with the project Manager to develop and maintain the data model and test data in Teradata and SQL. Used quality Center to create and maintain the development and maintenance of the business intelligence.
    • Work with PM, business analysts, developers, and QA to ensure that all the data is in sync with the organization and the management of the data warehouse.
    • Manage the implementation of a new PM Office and the configuration of the data warehouse, including the creation of a new project management process, and the development of a comprehensive testing plan.
    • Provided analytical and technical support for Cognos reports and data mapping. Performed gap analysis to identify gaps between the current and future state.
    • Created and maintained the requirements Traceability matrix (RTM) to ensure that all the requirements are met and the implementation of the project is in line with the business requirements.
    • Design and development of data mart for the ODS and EDW systems. Created and maintained front-end and back-end data model.