Perform quality control management of workflow, including data entry, customer service, and insurance verification. Coordinate office operations and correspondence.
Assist with patient management and office workflow to ensure accuracy and efficiency of customer service. Manage and file all incoming calls and emails.
Assist in the development of a new office for the company to increase customer satisfaction. Perform all aspects of the process of the phone.
Assist with the processing of office and insurance information, and filing of all documents. Complete and submit paperwork for payment.
Knowledge of office policies and procedures, including but not limited to, customer service, payment, and reimbursement.
Communicate with office staff to discuss and resolve customer issues, and answer questions and concerns. Maintain and file all paperwork.
Registered Pharmacy Technician
McCallum High School
Performed daily inventory control of the pharmacy and packaging and monitoring the quality of the products. Ensured all the required records were completed in a timely manner.
Provided information to patients regarding drug interactions, side effects, dosage and storage of pharmaceuticals. Advised customers on the selection of medication brands, medical equipment or healthcare supplies.
Perform daily operations of shipping and receiving of products. Verifies accuracy of labels. Check for accuracy and completeness of all data.