Director of Operations
Senior Vice President
Chief Financial Officer
Chief Operating Officer
Frances Lingo - Managing Director Resume Simple
I am a highly motivated and results-oriented professional with a proven track record of success in the financial services industry. I have a strong background in the areas of finance, and operations.
leadership, mentor, team leader, associate, management, access, increase, new hires, documentation
database, management, clients
Durham Tech Community College
Hired, trained, and managed a team of five to provide a high level of customer service and satisfaction.
Developed and implemented a new management system to increase Associate satisfaction. Provided leadership and guidance to staff on the development of new hires and the development of documentation.
Mentor and coach new employees on the use of the software and the use of the online banking system. The company is a key player in the development of the new membership.
Developed and implemented a new product line and customer service model to provide a more efficient and profitable sales team.
Implemented a new product development program to improve customer experience and reduce costs. Reduced turnover by 30%. Increased productivity by 20%.
Worked with the sales team to develop a new product and service model to help the company achieve the highest level of customer satisfaction.
Created and implemented a new management system to track and report on the sales of the company. This included the creation of a new product and service level.
Maintained database of all client information and updated the data for the company. Created and maintained a list of new and existing customers.
Provided support to the sales team by providing financial and operational information to the client. Developed and maintained relationships with customers and prospects.
Worked with clients to ensure that all projects were in line with the terms of the contract. Maintained a strong working relationship with the client.
Annals of Internal Medicine