An energetic, results-driven professional with a proven track record of success in the information technology industry. Skilled in managing multiple projects, and driving business operations, and improving operational efficiency.
software, it, software design, budgeting, financials, training, sales support, customer service, design, ordering, management, and sales, contracts, marketing, service
project, microsoft, leadership, use case, microsoft project, process improvements, program manager, system integration, jira, integration, manager, waterfall, strategy, agile
Chief Operating Officer
Oversaw the design, development, and deployment of a new marketing management system for the company. Responsible for the creation of a new service Desk, including the training and scheduling of the sales team.
Negotiated contracts with IT, sales, and service providers to ensure that the highest level of customer satisfaction. This included the selection of the new product and services.
Developed and implemented a new CRM software for the sales, marketing, and procurement departments. Provided technical support to the customer.
Responsible for the planning, budgeting, and sales of the marketing and sales team. This included the creation of new and existing systems, and the implementation of a new system.
Led the development of a new product ordering process that allowed customers to create a custom customer portal for the company.
Managed the development of a new CRM system for the sales team, including the creation of a new marketing plan, and the maintenance of the customer.
El Rancho High School
Led cross-functional teams to develop and deliver a program management strategy for the ERP project lifecycle. Worked with the PMO team to define and document the process and procedures for the enterprise.
Provided coaching and mentoring to Agile teams on the Scrum process and tools used for the Microsoft Dynamics CRM system.
Managed the development of the SDLC process and tools for the product lifecycle, including Waterfall and Agile. Led the team to develop and maintain the backlog of user stories.
Managed the program Manager and the offshore team in the development of the SDLC process, including requirements, use case, and collaboration.
Led the development of the Agile methodology for the integration of the new product backlog, including the planning, execution, and tracking of the ServiceNow system.
Leadership and process improvements to drive the team to deliver the product on time and within the expected timeframes. This included the ability to work with the business.