Austin Aranda - Chief Operating Officer Resume Simple
SUMMARY
An energetic, results-driven professional with a proven track record of success in the information technology industry. Skilled in managing multiple projects, and driving business operations, and improving operational efficiency.
SKILLS
  • software, it, software design, budgeting, financials, training, sales support, customer service, design, ordering, management, and sales, contracts, marketing, service
  • project, microsoft, leadership, use case, microsoft project, process improvements, program manager, system integration, jira, integration, manager, waterfall, strategy, agile
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Chief Operating Officer

    Minacs

    • Oversaw the design, development, and deployment of a new marketing management system for the company. Responsible for the creation of a new service Desk, including the training and scheduling of the sales team.
    • Negotiated contracts with IT, sales, and service providers to ensure that the highest level of customer satisfaction. This included the selection of the new product and services.
    • Developed and implemented a new CRM software for the sales, marketing, and procurement departments. Provided technical support to the customer.
    • Responsible for the planning, budgeting, and sales of the marketing and sales team. This included the creation of new and existing systems, and the implementation of a new system.
    • Led the development of a new product ordering process that allowed customers to create a custom customer portal for the company.
    • Managed the development of a new CRM system for the sales team, including the creation of a new marketing plan, and the maintenance of the customer.
  • 2017-12-252017-12-25

    Program Manager

    El Rancho High School

    • Led cross-functional teams to develop and deliver a program management strategy for the ERP project lifecycle. Worked with the PMO team to define and document the process and procedures for the enterprise.
    • Provided coaching and mentoring to Agile teams on the Scrum process and tools used for the Microsoft Dynamics CRM system.
    • Managed the development of the SDLC process and tools for the product lifecycle, including Waterfall and Agile. Led the team to develop and maintain the backlog of user stories.
    • Managed the program Manager and the offshore team in the development of the SDLC process, including requirements, use case, and collaboration.
    • Led the development of the Agile methodology for the integration of the new product backlog, including the planning, execution, and tracking of the ServiceNow system.
    • Leadership and process improvements to drive the team to deliver the product on time and within the expected timeframes. This included the ability to work with the business.