Bette Mikasa - Service Manager Resume Simple
Seeking a position in a company that will allow me to utilize my skills and experience in the field of finance and accounting. I am a self-motivated, and organized professional with a strong work ethic.
  • underwriting, loans, liaison, closing, billing, insurance, clients, reports
  • billing, telephone, exceed, telecommunications
  • 2017-12-252017-12-25

    Service Manager


    • Assisted clients with the closing of their loans and the underwriting process. Prepared and sent out the reports to the client.
    • Acted as a liaison between the client and the billing department. Managed the daily tasks of the team. Worked with the sales team to ensure that all customers were in agreement with the terms.
    • Worked with insurance companies to ensure that all coverage was being met. Negotiated and obtained new business. Established relationships with vendors and brokers.
    • Provided support to the sales team and the client to ensure that all information is accurate and complete. I have worked with the business to develop a plan to meet the needs of the client.
    • Managed the loan process, including the processing of all loan applications, and the completion of the application. Maintained and updated the customer files.
    • Worked with the loan officers to ensure that all loans were processed in a timely manner. Maintained a high level of customer service.
  • 2017-12-252017-12-25

    Sales Representative

    Hyundai Capital America

    • Maintained a high level of customer service by responding to telephone inquiries and complaints. Ensured that all information was properly entered into the system.
    • Provided customer service to customers and vendors regarding their accounts and billing issues. Communicated with customers to resolve problems.
    • Ensured that all customer service and quality issues were addressed and resolved in a timely manner. Provided support to the branch team by providing information and guidance to ensure the highest level of service.