Joyce Smith - Accounting Operations Manager Resume Simple
SUMMARY
Experienced operations manager with over 15 years of experience in the areas of business management, and customer service. Proven ability to manage multiple projects and meet deadlines.
SKILLS
  • increase, responsible, reconciliations, technology, counseling, process improvements, financial aid, loans, reporting, billing
  • analysis, manager, coordination, operations, credit card, express, credit, leadership, planning
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Accounting Operations Manager

    Mimi'S Cafe

    • Developed and implemented process improvements to increase efficiency and effectiveness of the department of information technology and human resources. Improved internal audit scores by 20%.
    • Managed the billing department responsible for the review of financial records and documentation of the balance sheet. The accounts were in the bankruptcy and the company.
    • Conduct research and analysis of the financial aid program, including auditing and supervising the preparation of the monthly reporting.
    • Worked with the audit team to ensure that all loans were processed correctly and in a timely manner. Prepared and submitted monthly and quarterly financial statements to the management.
    • Performed all facets of human resource functions including payroll, counseling, and reconciliations. Managed and trained employees. Maintained a positive working relationship with the company.
    • Developed and implemented a new loan origination process to ensure that all loans were processed correctly and in a timely manner.
  • 2017-12-262017-12-26

    General Manager

    Various

    • Operations Manager for the company, including the development of a new business model, the analysis of the current market, and the coordination of the expansion of the company.
    • Managed the financial planning process for the company, including the creation of a new credit card processing system, which was used by the Express.
    • Developed and implemented a leadership development program for all employees. This resulted in a more effective and efficient team.
    • Increased productivity by 20% through the implementation of a new process for tracking and reporting. These metrics were used to measure and report on the performance of the team.
    • I have been able to manage the daily operation of the company, including the hiring, training, and supervision of all employees.
    • Developed and implemented a new sales and marketing plan that increased the number of customers by 20%. Created a new product line and improved the market share.