Dave Lai - Chief Operating Officer Resume Simple
Executive Summary senior IT Manager with over 20 years of experience in the healthcare industry. Proven track record of success in the areas of business operations, project management, and strategic planning.
  • project, leadership, framework, office, governance, prototype, organization, technology, use cases, architecture, program management, blockchain, project manager, liaison, product marketing, manager, forecasting, cases, presentations, project management, logistics, program manager, project plan, bes
  • banking, project, engineering, test, compliance, metrics, disaster recovery, project manager, project management, project plans, implementation, technology, management, business continuity, budget, dashboards, manager, strategy
  • 2017-12-252017-12-25

    Chief Operating Officer


    • Lead the development of the business process, including the creation of the marketing strategy, the project plan, and the program of the technology, marketing, and IT, through the use of the Agile framework.
    • Developed and implemented a program Manager to manage the marketing, marketing, and business development teams to develop a strategic plan for the organization.
    • Provide thought leadership to the PMO, including the development of a new program, providing training and mentorship to the team, and developing a strategic plan for the program.
    • Lead the development of the business process improvement initiatives, including marketing, sales, marketing, and operations, including C-level executives, business analysis, solution architecture, RFP, RFI/RFP, and proposal
    • O liaison between business, marketing, operations, and business process owners to define and document requirements, process improvement, and testing strategy.
    • Manage cross-functional teams including business process, marketing, operations, training, development, testing, marketing, and support, including writing and maintaining product roadmaps, forecasting, and presenting to executive management.
  • 2017-12-252017-12-25

    Program/Project Manager

    United Healthcare

    • Led the development of a test strategy for the enterprise data warehouse, including the creation of metrics, metrics, and reporting to ensure compliance with the business requirements.
    • Manage project management, business requirements, technology implementation, RFP, RFI, RFP, vendor selection, contract negotiations, and budget.
    • Developed and implemented a disaster recovery plan for the enterprise business continuity program (BCP) and the QA Manager for the engineering team.
    • Created and managed the RFP responses for the financial and procurement of the banking and financial institutions. Developed and implemented the use cases and dashboards.
    • Managed the development of a new business case and associated project plans for the company. This included the creation of a new product offering.