Seeking a position in a company that will allow me to utilize my skills and experience in the field of finance and administration. I am a self-motivated, and organized professional with a strong work ethic.
loans, mortgage loan, mortgage, hiring, training, communication
Manage communication with lenders and title companies to ensure timely completion of loan applications. Ensure that all loans are processed in a timely manner.
Assist in training new loan officers, including mortgage loan processing, hiring, and termination of loan applications. Analyze and evaluate applicant financial status.
Provides customer service to customers by phone, email, or telephone. Provide excellent customer service. Develop and maintain relationships with clients and prospects.
Maintain a high level of customer service and ensure that all customer needs are met. Work with customers to resolve problems and provide excellent customer service.
Increased sales by over 50% in first year of employment. Trained and mentored new employees. Developed and maintained a strong working relationship with the branch.
Maintain and update customer files, including the following: New hire, termination, and terminations. Provide information to employees and managers regarding their pay.
Senior Loan Officer
Responsible for training and communication of loan applications to underwriters. Ensure all loan documents are complete and accurate. Ensure that all required information is obtained and submitted to the borrower.
Approve loans within specified limits, and refer loan applications outside those limits to the mortgage company for approval. Follow up with customers to obtain information for loan applications.
Review loan agreements to ensure that they are complete and accurate according to policy. Communicate with customers to obtain information for loan applications and to answer questions about the process.
Maintain a high level of customer service and retention through the loan origination process. Provide exceptional customer service by providing a positive and professional image of the community.
Manage the loan process from origination to close, including reviewing and processing all documents. Ensure that all required documents are signed and complete.
Developed and maintained relationships with realtors, builders, and other referral sources. Provided exceptional service to the community.