Stephen Silveira - Executive Director Resume Simple
Experienced professional with over 20 years of experience in the healthcare industry. Proven track record of delivering high quality, high-quality results.
  • qa, management, satisfaction, delivery management, deployment, communication
  • consulting, supervision, solution design, client services, budget, inventory, pre sales, employee supervision, design
  • 2017-12-252017-12-25

    Executive Director

    AT&T Authorized Retailer

    • Provided leadership to clients, including the development, testing, deployment, and coordination of all projects. Coordinated and managed the training of the team.
    • Provide technical support to the customer, including the ability to articulate the status of the QA team to the management.
    • Responsible for communication between customer and technical teams to ensure timely delivery of the project. Provide solutions to the business needs.
    • Manage customer expectations and provide feedback to the customer satisfaction and support teams. Manage and coordinate the delivery of new projects.
    • Lead and manage multiple teams of product managers, business analysts, and technical architects to deliver a successful delivery of a new product launch.
  • 2017-12-252017-12-25

    Executive Director


    • Manage and coordinate with sales, marketing, sales, and Finance, including design, budgeting, and budget.
    • Lead and manage the sales and marketing of the telecommunication network and voice services. I am responsible for the overall customer experience and support.
    • Provide consulting and support to sales team to develop and maintain a strong customer relationship. This includes the ability to work with the client.
    • Lead and mentor staff on new products and services to improve customer satisfaction and increase revenue.filing and tracking of inventory and training.
    • Manage sales and customer relationships with customers and prospects. Analyze and resolve issues in the pre-sales process.