Virgie Glaser - Operations Supervisor Resume Simple
SUMMARY
Experienced professional with a proven record of success in the areas of operations, and sales. Strong leadership skills, and a passion for the ability to work independently and as a team member.
SKILLS
  • compliance, monitoring, manager, aml, security, operations, audits, supervisor, opera, cash
  • customer service, compliance, training, exceed, management, supervising, scheduling, audits, and sales, satisfaction, cold calling
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Operations Supervisor

    University of California Davis

    • In charge of the operations of the branch Manager, including cash, security, and BSA/AML compliance.
    • Managed the daily operation of the branch, including the monitoring of the payroll and the day-to-day activities of the supervisor.
    • Assisted in the preparation of the annual audits of the company‚Äôs 401(K) plan. Managed the employee benefit program.
    • Manage the daily operation of the branch and the entire Opera system. Responsible for the development of the new and existing customer base.
    • Managed the entire team of four employees, including the development of a new hire and termination process. Responsibilities included: hiring, training, performance reviews, and disciplinary actions.
    • Promoted to Assistant Vice President of the district of the United states. I was responsible for the development of the new York City and the Las Vegas Chamber of Commerce.
  • 2017-12-252017-12-25

    Operations Manager

    Columbia Sportswear

    • Manage all aspects of the sales and marketing team, including compliance with the company policies and procedures, customer service, and training of new hires.
    • Provided customer service to the sales team, including telephone, call Center, and operations. This included coaching, scheduling, and providing feedback to management.
    • Work with sales team to ensure customer satisfaction and provide excellent service to customers and employees. Assist in the development of new business and/or sales opportunities.
    • Increased branch profitability by over 50% through effective customer service, and cold calling. Worked with the branch Manager to develop and implement a new sales plan.
    • I was responsible for the sales of all new products and services, including the opening of new accounts, interviewing, and supervising the sales team.
    • Managed and coordinated all aspects of sales and sales audits. Conducted interviews with potential candidates. Reviewed and approved new hire paperwork.