Director of Operations
Senior Vice President
Chief Financial Officer
Chief Operating Officer
Kenneth Polhemus - Service Manager Resume Simple
A highly accomplished and results-driven professional with extensive experience in project management, product development, and quality assurance. Proven track record of delivering high quality products and services.
wireless, manager, innovation, quality, financials, testing, pc, communications, project, internet, uat, basis, progress, award, service
clarify, technology, solutions, troubleshooting, oracle, testing, oracle applications, training, project, finance
Coordinated project progress, quality assurance, and training to the team on a daily basis to ensure that the service is delivered on time.
Worked with the QA team to develop and execute the communications plan for the new wireless voice and video technology.
Managed the development of IVR call Center communications and voice Internet communication. Acted as a liaison between the business and the IT team.
Worked with the business, development, QA, and QC teams to ensure the successful delivery of the project.
Assisted in the development of the QC process for the QA team, including scheduling, tracking, and management of the work.
Responsible for the development, testing, and training of the new business process and technology for the company. This includes the creation of a new hiring process.
Involved in the testing of the Maximo project to provide the WMS solution for the Oracle ERP system. This includes troubleshooting, training, and support.
Responsible for the development of new technology solutions for Finance and HR. This includes identifying and implementing the business requirements.
Clarify requirements, business process, functional specifications, and technical specification. Worked with the business users to gather requirements and translate them into technical specifications.
Data Model: Designed and developed a custom application to store and retrieve the customer details from the Oracle database.
Lead the development of a new system for the Bank of America and Europe. Worked with the business to understand the business requirements and the solution.
Created and maintained the business objects Universe and report layouts. Developed the data model for the new business Intelligence applications.