Kenneth Polhemus - Service Manager Resume Simple
A highly accomplished and results-driven professional with extensive experience in project management, product development, and quality assurance. Proven track record of delivering high quality products and services.
  • wireless, manager, innovation, quality, financials, testing, pc, communications, project, internet, uat, basis, progress, award, service
  • clarify, technology, solutions, troubleshooting, oracle, testing, oracle applications, training, project, finance
  • 2017-12-252017-12-25

    Service Manager

    Atlas Logistics

    • Coordinated project progress, quality assurance, and training to the team on a daily basis to ensure that the service is delivered on time.
    • Worked with the QA team to develop and execute the communications plan for the new wireless voice and video technology.
    • Managed the development of IVR call Center communications and voice Internet communication. Acted as a liaison between the business and the IT team.
    • Worked with the business, development, QA, and QC teams to ensure the successful delivery of the project.
    • Assisted in the development of the QC process for the QA team, including scheduling, tracking, and management of the work.
    • Responsible for the development, testing, and training of the new business process and technology for the company. This includes the creation of a new hiring process.
  • 2017-12-252017-12-25

    Functional Consultant

    Quadramed Corporation

    • Involved in the testing of the Maximo project to provide the WMS solution for the Oracle ERP system. This includes troubleshooting, training, and support.
    • Responsible for the development of new technology solutions for Finance and HR. This includes identifying and implementing the business requirements.
    • Clarify requirements, business process, functional specifications, and technical specification. Worked with the business users to gather requirements and translate them into technical specifications.
    • Data Model: Designed and developed a custom application to store and retrieve the customer details from the Oracle database.
    • Lead the development of a new system for the Bank of America and Europe. Worked with the business to understand the business requirements and the solution.
    • Created and maintained the business objects Universe and report layouts. Developed the data model for the new business Intelligence applications.