Waylon Orsi - General Manager Resume Simple
An accomplished, results-oriented professional with over 20 years of experience in the financial services industry. Proven track record of success in the areas of business analysis, project management, and sales.
  • operations, quality, presentations, less, vendor management, organization, management, budget, pricing, and sales, sales presentations, service
  • million, liaison, real estate, budget, analysis, inventory, accounting, policy development, quality, purchasing, customer relations, management, budgets, human resources, alcatel, less, team lead, reporting, finance, service
  • 2017-12-252017-12-25

    General Manager

    Federal University of Technology

    • Developed and implemented a new service organization to improve sales and marketing operations. Increased customer satisfaction by 30%. Achieved 25% reduction in revenue by 30%.
    • Led the sales, marketing, and operations to improve customer satisfaction, and increase revenue by 30%. Provided strategic direction and feedback to the CEO, COO, and sales management.
    • Led a team of 10 to develop and deliver a new product offering to improve the quality of the sales, marketing, and training.
    • Led the development of a new product offering to improve pricing and revenue by 30%. Created a competitive bid process to manage the budget.
    • Presentations, and presented to executive executives on the product roadmap and future growth. Worked with the sales team to develop and deliver the product roadmap.
    • Collaborated with product managers, engineering, and technical teams to develop and deliver new products. Provided technical guidance and direction to the team.
  • 2017-12-252017-12-25

    Client Services Manager

    Illinois Institute of Technology

    • Responsible for the management of the financial, purchasing, inventory, and budget analysis for the organization. Worked with the accounting team to ensure that the quality of the product.
    • Managed the procurement of the contract for the service Desk, including the creation of the financial statements, and the pricing of the contracts.
    • Led the development of a new product for the company to improve the sales and marketing of the organization. Improved the efficiency of the customer satisfaction by 30%.
    • Provided leadership and direction to the sales team, including estimating, staffing, and logistics of contracts. Managed and maintained a team of 10 employees.
    • Managed the development of a new marketing program for the company. Responsible for the creation of the financial management, budgets, and the reconciliation of the financial and inventory.
    • Responsible for the negotiation of contracts, contract negotiations, and customer relations. Provided administrative and managerial support for the company.