Director of Operations
Senior Vice President
Chief Financial Officer
Chief Operating Officer
Brandon Jackson - Service Manager Resume Simple
A seasoned professional with over 20 years of experience in the healthcare industry. Proven track record of delivering high quality projects. Strong analytical and communication skills.
data center, liaison, administration, file, messaging, infrastructure, management, service, network, active directory, change management
operations, servers, domino, lotus notes, exchange
Technology management, network infrastructure, and data Center administration, including file system, Server, and messaging systems.
Liaison between the service Desk and the development team to ensure the change management process is followed. Worked with the business users to define and document the requirements.
Created and maintained Active Directory and group policies for the company. Implemented a new domain Controller to support the company's business needs.
Responsible for the development of a new product and process improvement program. This includes the creation of a new hire training and training material.
Responsible for the development of the project management Office (PMO). All the projects are completed in a timely manner.
Develop and maintain a strong relationship with the client and the business. Identify and resolve issues and risks. Ensure that the project is in place to meet the needs of the customer.
Associated Air Center
Lotus notes for Exchange 2007, 2010, 2013, and 2016 servers. Performed operations of the system. This includes the creation of new users, groups, and permissions.
Responsible for the creation of new user accounts, groups, and access rights to the corporate Domino environment. This includes the creation of users, roles, profiles, and permission.
Provided support for the development of a new system for the company. Created a process to create a new product to be used by the client.
Managed and maintained a team of 7 engineers, including the following: Microsoft Office 365, SharePoint, MS Office, Outlook, and Microsoft.
Created and maintained the standard operating procedures (SOP) for the application. The project was to provide the best practices for the team.
Managed and maintained a team of 7 employees and contractors to ensure that all projects were completed on time. The highest level of customer satisfaction.