Brandon Jackson - Service Manager Resume Simple
SUMMARY
A seasoned professional with over 20 years of experience in the healthcare industry. Proven track record of delivering high quality projects. Strong analytical and communication skills.
SKILLS
  • data center, liaison, administration, file, messaging, infrastructure, management, service, network, active directory, change management
  • operations, servers, domino, lotus notes, exchange
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Service Manager

    Candlewood Suites

    • Technology management, network infrastructure, and data Center administration, including file system, Server, and messaging systems.
    • Liaison between the service Desk and the development team to ensure the change management process is followed. Worked with the business users to define and document the requirements.
    • Created and maintained Active Directory and group policies for the company. Implemented a new domain Controller to support the company's business needs.
    • Responsible for the development of a new product and process improvement program. This includes the creation of a new hire training and training material.
    • Responsible for the development of the project management Office (PMO). All the projects are completed in a timely manner.
    • Develop and maintain a strong relationship with the client and the business. Identify and resolve issues and risks. Ensure that the project is in place to meet the needs of the customer.
  • 2017-12-252017-12-25

    Senior Specialist

    Associated Air Center

    • Lotus notes for Exchange 2007, 2010, 2013, and 2016 servers. Performed operations of the system. This includes the creation of new users, groups, and permissions.
    • Responsible for the creation of new user accounts, groups, and access rights to the corporate Domino environment. This includes the creation of users, roles, profiles, and permission.
    • Provided support for the development of a new system for the company. Created a process to create a new product to be used by the client.
    • Managed and maintained a team of 7 engineers, including the following: Microsoft Office 365, SharePoint, MS Office, Outlook, and Microsoft.
    • Created and maintained the standard operating procedures (SOP) for the application. The project was to provide the best practices for the team.
    • Managed and maintained a team of 7 employees and contractors to ensure that all projects were completed on time. The highest level of customer satisfaction.