Management & Business Development Resume Samples
Director of Operations
Senior Vice President
Chief Financial Officer
Chief Operating Officer
Steven Boudreaux - Software Engineering Resume Simple
A highly motivated and detail-oriented professional with over 15 years of experience in the areas of office administration, customer service, and administrative support.
service, reconciliation, manager, fulfillment, finance, data collection, director, monitoring, call center, inventory, liaison, organization, business continuity, quality assurance, collection, voice, invoicing, credit, design
customer service, analysis, responsible, hiring, monitoring, database, data entry, budget, service, call center, research, reports, statistics, training, coaching, quality control, forecasting
Frederick Douglass Academy
Oversee call center operations, including monitoring and analyzing data, driving productivity, and managing the daily activities of the organization.
Liaison between the fulfillment center Manager, service Manager, and finance team, and the monitoring of the quality of the work.
Ensure that all operational processes are in place and monitoring the quality of work and fulfillment of the credit union.
Perform quality monitoring and fulfillment of all inbound and outbound calls, including correspondence with the customer. Responsible for the timely resolution of any issues that May arise.
Ensure that all fulfillment and documentation are maintained and accurate, including but not limited to, collection of invoices, and the resolution of any discrepancies.
Monitoring and analyzing the voice of the customer and directing the operations of the department. Ensure that all the necessary steps are taken to be completed in a timely manner.
Universidad de Oriente
Provided quality assurance and data collection for all clients. Provided technical support to the customer service department. Conducted research and analysis of the reports.
Developed and maintained a database of over 100 million dollars in revenue, including hiring, training, monitoring, and reporting to the client.
Responsible for the development of the marketing budget, forecasting, and recruiting of the call center. This included conducting market research, analyzing data, and providing feedback.
Provided training and management of all staff, including research, data collection, and scheduling. Prepared and presented PowerPoint presentations.
Perform research and data entry of all internal and external customer interactions. Develop and implement quality assurance procedures. Review and analyze statistical data.
Performed quality assurance and statistics on a daily basis. Provided training and coaching to staff. Reviewed and approved all performance and quality control.