Steven Boudreaux - Software Engineering Resume Simple
SUMMARY
A highly motivated and detail-oriented professional with over 15 years of experience in the areas of office administration, customer service, and administrative support.
SKILLS
  • service, reconciliation, manager, fulfillment, finance, data collection, director, monitoring, call center, inventory, liaison, organization, business continuity, quality assurance, collection, voice, invoicing, credit, design
  • customer service, analysis, responsible, hiring, monitoring, database, data entry, budget, service, call center, research, reports, statistics, training, coaching, quality control, forecasting
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Operations Manager

    Frederick Douglass Academy

    • Oversee call center operations, including monitoring and analyzing data, driving productivity, and managing the daily activities of the organization.
    • Liaison between the fulfillment center Manager, service Manager, and finance team, and the monitoring of the quality of the work.
    • Ensure that all operational processes are in place and monitoring the quality of work and fulfillment of the credit union.
    • Perform quality monitoring and fulfillment of all inbound and outbound calls, including correspondence with the customer. Responsible for the timely resolution of any issues that May arise.
    • Ensure that all fulfillment and documentation are maintained and accurate, including but not limited to, collection of invoices, and the resolution of any discrepancies.
    • Monitoring and analyzing the voice of the customer and directing the operations of the department. Ensure that all the necessary steps are taken to be completed in a timely manner.
  • 2017-12-262017-12-26

    Assistant Manager

    Universidad de Oriente

    • Provided quality assurance and data collection for all clients. Provided technical support to the customer service department. Conducted research and analysis of the reports.
    • Developed and maintained a database of over 100 million dollars in revenue, including hiring, training, monitoring, and reporting to the client.
    • Responsible for the development of the marketing budget, forecasting, and recruiting of the call center. This included conducting market research, analyzing data, and providing feedback.
    • Provided training and management of all staff, including research, data collection, and scheduling. Prepared and presented PowerPoint presentations.
    • Perform research and data entry of all internal and external customer interactions. Develop and implement quality assurance procedures. Review and analyze statistical data.
    • Performed quality assurance and statistics on a daily basis. Provided training and coaching to staff. Reviewed and approved all performance and quality control.