responsible, program management, operations, budget, call center, marketing, liaison, management, governance, analytics, retention, content marketing, recruitment, facets, and sales, fulfillment, contract negotiation, practice management, inventory, education, benefits, patient education, web conten
Director, Member Services
American Family Care
Led the organization to increase productivity and efficiency by developing and implementing a comprehensive business intelligence reporting system. Created and maintained a database of all metrics and KPIs.
Responsible for the recruitment, development, and performance of all employees. Provide guidance and support to the Director of the business to ensure the success of the company.
Provide direct reports to the CEO and the Board of Directors, including the development of the annual budget, monthly and quarterly goals, and the overall financial and operational performance of the organization.
Implemented technology and service management programs to improve employee satisfaction and retention. This included the development of a new employee benefits program, a new 401k plan, and a wellness program.
Manage customer service and client relations to ensure that all client needs are met. Provide timely and accurate feedback to the team.
Lead innovation initiatives to drive new product development and growth. Provide guidance to the team to ensure the highest level of customer satisfaction.
Santa Maria High School
Responsible for the development and implementation of the marketing and recruitment strategies, including the creation of a database of healthcare providers, and the organization.
Managed all aspects of the business including: marketing, branding, implementation, governance, compliance, risk management, communications, and benefits.
Management of all aspects of operations including fulfillment, marketing, communications, branding, and reporting. Managed a team of 15 direct and indirect sales staff.
Client retention and marketing/business development -managed and supported the healthcare and medical affairs organization including the creation of a web based analytics tool for the Medicare and Medicaid.
Manage the development and implementation of marketing strategies, including web content, healthcare, and public relations. Managed the management of all aspects of the organization.
Assist with the development and implementation of the organization’s first RFP, including the creation of a new marketing and communications plan, and the recruitment of new clients.