Charles Pryor - Director of Operations Resume Simple
SUMMARY
A highly motivated, detail-oriented, and results-driven professional with over 20 years of experience in the health care industry. I have extensive experience in the pharmaceutical industry.
SKILLS
  • management, service, engineering, training, budget, increase, customer service, quality, call center
  • management, supervising, hospice, documentation, quality, clinical
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Director of Operations

    General Motors

    • Managed the day-to-day operations of the outpatient clinic, including scheduling, staffing, and benefits.
    • Customer service management and quality improvement. Implemented a new process for the implementation of a new system for the company.
    • Developed a new program for the department to increase revenue and reduce costs. Decreased expenses by 20%, and increased FTE efficiency.
    • Improved employee morale by providing a better customer service and training. This included a team of employees, and leading a team of staff.
    • Established and managed the logistics of the business and capital budget. Worked with the Architect and the Architect to ensure the most effective and effective service.
  • 2017-12-252017-12-25

    Customer Service Advocate

    Nordstrom Inc

    • Created and implemented clinical documentation for the physicians and nurses to ensure optimal patient care. Improved patient satisfaction scores by 30%.
    • Quality management of all hospice patients, supervising the work of the department. Worked with the team to ensure that the staff was trained and properly staffed.
    • Scheduling of appointments, patient registration, and billing. Data entry, filing, faxing, and copying. Other duties as assigned.
    • Provided support to the department in the absence of the Director of clinical services. Assisted in the development of policies and procedures for the practice.