Jessica Brown - Chief Operating Officer Resume Simple
SUMMARY
A highly motivated, results-oriented professional with a proven track record of success in the information technology industry. Skilled in managing multiple projects, and developing budgets, and providing innovative solutions.
SKILLS
  • operations, manager, leadership, forecasting, cases, class, communications, training, network, real time, counseling, technology, budget, telecommunication, infrastructure
  • operations, a+, safety, manager, inspections, project management, ccna, training, project, implementation, organization, management, teaching, security, six sigma, lean
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Chief Operating Officer

    High School diploma

    • Implemented a new hire orientation program for the IT department. Established a team of 5 members, including hiring, training, coaching, and communication.
    • Implemented a new technology operations Center for the company. Worked with the VP of IT, including the RFP, vendor selection, contract negotiation, and project scheduling.
    • Developed a strong communication plan for the network, including the hiring, training, and mentoring of the IT staff.
    • Acted as a liaison between the customer, sales, and marketing teams to ensure communication and negotiation of the client expectations.
    • Developed and implemented a new communications Manager for the company to provide a Unified communications and infrastructure for the customer.
    • Developed and implemented a budget for the company, including negotiation, communication, and performance. Managed the team of 10 members.
  • 2017-12-252017-12-25

    Senior Manager

    University of Colorado

    • Provided project management, training, and implementation of the new system Center, including the creation of a new HVAC, security, and safety.
    • Provided operations support for the organization, including staffing, HVAC, and safety. Developed and implemented a Lean six Sigma process for the company.
    • Responsible for the development of the annual performance of the company-wide, and the team of the City of Arizona and Young professionals.
    • Developed and implemented a new program Manager to provide a comprehensive training program to the team to develop a strong working relationship with the client.
    • Managed the development of a new program to improve the efficiency of the team by providing guidance and training to the staff to ensure the highest level of education.
    • Responsible for the development of the new hire orientation model, including the creation of the instructor-led training programs.