Results-driven, hands-on senior Manager with over 15 years of experience in the IT industry. Proven track record of delivering complex projects on time and within budget.
focus, operations, project, engineering, sap, process engineering, implementation, and marketing, risk mitigation, program management, strategy, order management, it, satisfaction, marketing, project management, mitigation, training, strategy development, dashboard, analyst, management, production,
Led the global technology transformation program for the project management, operations, and marketing teams. Collaborated with business partners to define and document the product roadmap, the process, and engineering.
Led the global IT program management team to develop a process improvement strategy for the implementation of a new product deployment process, resulting in improved customer satisfaction.
Provided training to the sales team to develop a new production system to support SAP and business Analyst. This included the creation of a new product, which is a self-service and a process.
Implemented a focus on Lean six Sigma and continuous improvement in the product development, integration, and process improvement.
Responsible for the overall program management, business process development, and data governance. Led the planning and execution of the product roadmap for the global marketing team.
Managed the development of a new product roadmap for the business process improvement and the delivery of the data warehouse.