Frances Pena - Operations Supervisor Resume Simple
SUMMARY
Seeking a position that will allow me to utilize my skills and experience in the field of the field of the organization. I am a self-motivated, and organized professional with a strong work ethic.
SKILLS
  • compliance, monitoring, communication, management, training, customer service, staffing, leadership, drafting, operations, problem resolution, call center, motivated
  • payroll, management, payments, statistics, compensation, manager, reporting, customer service, account management, financial operations, operations, accounts payable
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Operations Supervisor

    State Community College

    • Responsible for the development and implementation of a new customer service program. Managed the daily operations of the branch to ensure the highest level of customer satisfaction and quality.
    • Managed the daily operations of the sales team, including the development of a new customer service and communication system, motivated staff to ensure that all employees were able to meet their needs.
    • Provided leadership, coaching, training, and performance management to the customer service department in the areas of scheduling, compliance, and customer relations.
    • Strong customer service skills, coaching, counseling, and distribution of staff. Responsible for the administration of the employee handbook, monitoring and resolving issues and providing excellent customer service.
    • Achievements: Increased communications by 30% and improved relations with the sales team. This was accomplished by demonstrating strong analytical skills and the ability to work independently.
    • Increased customer satisfaction by providing excellent customer service and advising on the benefits of the company. Managed and maintained a high level of client service.
  • 2017-12-252017-12-25

    Financial Analyst

    Express Scripts

    • Managed the monthly billing process for the sales Manager and customer service department. Provided guidance to the sales team to ensure that all expenses were properly accounted for.
    • Provide support to Human resources, payroll, and Finance to ensure accurate reporting of all employee benefits and compensation.
    • Provided support to the Human resource department in the areas of Finance, payroll, accounts payable, and other departments including: Vendor payments, insurance, and financial operations.
    • Provided financial support to management and assisted in the development of the annual operating plan. Developed and maintained a strong working relationship with the sales team.