Responsible for the development and implementation of a new customer service program. Managed the daily operations of the branch to ensure the highest level of customer satisfaction and quality.
Managed the daily operations of the sales team, including the development of a new customer service and communication system, motivated staff to ensure that all employees were able to meet their needs.
Provided leadership, coaching, training, and performance management to the customer service department in the areas of scheduling, compliance, and customer relations.
Strong customer service skills, coaching, counseling, and distribution of staff. Responsible for the administration of the employee handbook, monitoring and resolving issues and providing excellent customer service.
Achievements: Increased communications by 30% and improved relations with the sales team. This was accomplished by demonstrating strong analytical skills and the ability to work independently.
Increased customer satisfaction by providing excellent customer service and advising on the benefits of the company. Managed and maintained a high level of client service.
Managed the monthly billing process for the sales Manager and customer service department. Provided guidance to the sales team to ensure that all expenses were properly accounted for.
Provide support to Human resources, payroll, and Finance to ensure accurate reporting of all employee benefits and compensation.
Provided support to the Human resource department in the areas of Finance, payroll, accounts payable, and other departments including: Vendor payments, insurance, and financial operations.
Provided financial support to management and assisted in the development of the annual operating plan. Developed and maintained a strong working relationship with the sales team.