Patricia Williams - Business Manager Resume Simple
Over 20 years of experience in the information technology industry. Experienced in managing and executing large scale projects, including designing, developing, and implementing strategic solutions to meet business needs.
operations, project, leadership, quality, satisfaction, infrastructure, service delivery, service
operations, business planning, leadership, forecasting, quality, marketing, project management, project, management, planning, senior management, team leadership
University of California Irvine
Led the project to deliver a new service delivery process for the leadership team. Provided leadership to the operations team.
Led infrastructure projects to ensure quality and satisfaction. Established and maintained a team of 5 members. Provided guidance and direction to the team.
Managed the development of a new product offering to support the business. Developed a comprehensive understanding of the business processes and the requirements.
O managed the development of a new product offering to support the business. This included the creation of a new product roadmap, and the delivery of the products.
Developed and implemented a project management Office (PMO) for the company. This included the creation of a new project plan, and the implementation of a new business process.
Baycare Health System
Provided leadership and direction to project management, operations, and development teams. Collaborated with the business and IT stakeholders to ensure that the project objectives were met.
Manage the planning, execution, and quality of the program to ensure the overall success of the business. The team is a new client.
Responsible for forecasting and managing the overall marketing of the new product. This included the creation of a new business case.
Provided technical support to the team and internal teams to ensure timely delivery of projects. Developed and maintained a strong relationship with the client.
Developed and implemented a new process improvement program to improve efficiency and productivity. Reduced the number of defects by 20%.
Worked with senior leadership to ensure that the projects are delivered on time and within budget. Managed the team of 4 members.