John Conley - Technical Lead Resume Simple
SUMMARY
A highly motivated and results-oriented professional with over 15 years of experience in the information technology field. I have a proven track record of success in the areas of IT, project management, and customer service.
SKILLS
  • printers, software, operating systems, computers, purchasing, office, satisfaction, desktop support, computer, installation, communication, printing, organization, technology, networking, customer service, problem resolution, liaison, help desk, service
  • hardware, software, usability, computers, clients, workstations, desktop support, helpdesk, training, network, installation, configuration, solutions, research
WORK EXPERIENCES
  • 2017-12-182017-12-18

    Technical Lead

    University of Texas at Austin

    • Worked with the customer to resolve issues and help them to solve problems and improve the efficiency of the sales, including the installation of new products, services, and communication.
    • Managed the installation of computer systems, including software, printing, inventory, and customer support. Worked with the management team to develop and maintain a strong communication between the client and the organization.
    • Provided technical support for the customer service team, including the creation of a new inventory management system, which allowed the company to create a self-service portal for the organization.
    • Managed and maintained all IT operations, including PC, printers, computers, and peripheral equipment. Provided technical support and training for operations and management.
    • Provided technical support for all IT operations, including purchasing, inventory, and installation of equipment and software. Assisted in the creation of new and existing systems.
    • Providing technical support to clients, including help Desk, computer operations, software engineering, and other departments. I am responsible for maintaining and updating inventory of all IT equipment.
  • 2017-12-182017-12-18

    Senior Desktop Support Technician

    Arlington High School

    • Provided technical support for computer hardware, software, and network troubleshooting. Provided training to clients and customers. Monitored and reported on the daily status of the issues.
    • Worked with helpdesk to resolve problems and provide technical support to the customer. Implemented and maintained computer systems, including the use of SCCM.
    • Provided technical support for troubleshooting and problem resolution of computers, printers, and peripheral devices. Assisted in the development of new computer systems.
    • Responsible for troubleshooting and resolving problems related to the system, including the configuration of the new software and solutions.
    • Assisted in troubleshooting and resolving issues with the help of the technical support team, including the development of the communications and trouble shooting of the company.
    • Provided technical support for all desktop and laptop systems, including but not limited to, laptops, desktops, and peripheral devices.

  

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