Provided leadership and direction to the team on a daily basis to identify and resolve issues and provide solutions to the customer.
Managed the delivery of a global sales management system for the customer service operations team. This included the creation of a new product offering, and the negotiation of the use of the use of the PM.
Collaborated with senior leadership to develop strategic plans for the global sales and marketing team to drive the growth of the program.
Developed and implemented a strategic partnership with the Finance department to develop a new product roadmap for the market and negotiation of the business.
Worked with the business to identify and manage the budget of the cloud and the new product. The program was developed to support the company's strategic goals.
Worked with business partners to define and design new product offerings, including training, sales, marketing, and customer support.
Collaborated with business partners to develop and deliver new product design and marketing collateral to help research and analysis of customer service and production issues.
Worked with business Analyst to define and design the UI implementation, marketing, and customer support. Responsible for the development of a new product offering, and the sales team.