Anthony Brantley - Operations Support Coordinator Resume Simple
SUMMARY
I am a highly motivated individual with a strong work ethic, and a passion for helping others. I have a proven track record of success in the healthcare industry.
SKILLS
  • administrative, credit card, scheduling, windows, satisfaction, credit, collections, management, payments
  • supervisor, supervision, maintenance, administration, compliance, reports
WORK EXPERIENCES
  • 2018-02-152018-02-15

    Operations Support Coordinator

    Henry Ford Macomb Hospital

    • Customer service, scheduling, and credit card transactions. Assist with the creation of office meetings and training materials.
    • Provide customer service, support and collections to ensure quality of service. Handle all inquiries and complaints. Process and maintain all records and files.
    • Provides customer service to the clients and the general public, to ensure a high level of customer satisfaction and quality of care.
    • Research and respond to all telephone inquiries and emails from the office and the clients. Assist with the reconciliation of accounts.
    • Responsible for the maintenance of the account receivables, and the processing of all transactions. This includes the creation of the file and other documents for the entire department.
    • Research and resolve discrepancies in the system, including the use of the internet and telephone. Perform other duties as assigned by the department.
  • 2018-02-152018-02-15

    Work Center Supervisor

    Baldwin-Wallace College

    • Supervision of staff, supervising and monitoring of daily reports, and maintenance of all office and clinical supplies. Ensure compliance with all state and federal regulations.
    • Supervisor of all aspects of the practice including: hiring, training, coaching, disciplining, terminating, performance evaluations, and disciplinary actions.
    • Administration of all aspects of practice including: surgery, physical, occupational, and speech therapies. Oversee and direct the daily operations of the clinic.
    • Oversee the billing and collections process, including charge entry, electronic claims submission, and payment posting. Manage and maintain accounts receivable, collections, and write-offs.
    • Responsible for the management of the office including but not limited to: Accounts payable, payroll, bank deposits, and all other duties as assigned.
    • Responsible for training new employees and maintaining all office policies and procedures. Creating and implementing new policies and procedures.