Pamela Keith - Group Leader Resume Simple
SUMMARY
Highly motivated, results-oriented professional with over 10 years of experience in business analysis, project management, and software development. Proven track record of delivering projects on time and within budget.
SKILLS
  • uat, software, liaison, it, crm, quality, training, design, organization, amdocs, clients, budget, database, application design
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Group Leader

    Lincoln Technical Institute

    • Developed and implemented the training program for the new CRM system. Created and managed the business case for the IT department.
    • Acted as a liaison between clients, developers, and business users to ensure the quality of the application and design of the database.
    • Involved in the full life cycle of the software development life cycle (SDLC) from the project to the client.
    • Provided leadership and direction to the development team, including the development of the user stories, and the prioritization of the backlog.
    • Responsible for the development of a new business process, including the creation of a new hire training program, and the project to create a focus on the user experience.
    • Created and maintained a comprehensive project plan for the team to ensure that the user training was delivered on time and within budget.