management, supply chain, service, monitoring, distribution, customer service, planning, technical support, quality, deployment, operations, implementation, inventory, testing, medical, integration, project management, increase, process improvement, home health, call center
VP of Operations
Louisiana Army National Guard
Clinical management Manager: Managed the implementation of a new quality system, and developed a strategic plan for the development of a new business model.
Developed and implemented project management Plan, including the development, implementation, and troubleshooting of the project team. Managed the process of the product development and execution, ensuring the highest level of customer service and satisfaction.
Served as a project Manager for the development and implementation of a new research project. Managed the overall operations of the study.
Led project management and implementation of quality assurance projects. Developed and implemented corrective actions. Developed and maintained project management plan.
Managed the development of a new electronic healthcare system (EPIC) and provided support to the project team. Collaborated with the global clinical research teams to develop and implement the data management plan.
Global Director of Operations
Manpower Temporary Services
Managed the implementation of the clinical service and management system. Developed and implemented a new construction process for the entire facility.
Managerial duties included: Implementation of a new system, and production of all customer service operations. Oversaw the integration of the quality management system.
Managed the implementation of the construction and production management system. Implemented the integration of the clinical and clerical systems to ensure the accuracy of the medical record.
Managed the implementation of the customer service line, including the development of the Enterprise database, and the management of the production process.
Provided managerial support to the business team to ensure that the customer is fully functional and in line with workflow, and to increase efficiency.
Improved the process of the development of the project Manager and the client service line by monitoring the implementation of the company's system and the business.