Assisted in the maintenance of Cisco wireless network, including access points, and wireless solutions. Coordinated with vendors to resolve software issues.
Managed and maintained a Cisco Unified computing system (UCS) and networking devices to ensure high availability, scalability, and performance.
Responsible for the deployment of Cisco Unified communications services (CUCM). Also, managed the entire VoIP telephone system.
Installed and configured Solarwinds software for the entire company to ensure maximum uptime and performance of the cloud. This included the creation of a new voice and data Center.
Worked with Cisco Prime to ensure the highest level of backups and data integrity. Performed firmware upgrades and patches.
Implemented a new automation system to allow customers to manage the customer. This allowed the company to create a single page.
Maintained and administered computer systems, including network, software, and security. Responsible for the maintenance of backups and disaster recovery plans.
Managed IT security and maintenance of Cisco switches, routers, and wireless devices. Provided communication and support for all clients.
Performed administrative duties such as network maintenance, security, and disaster recovery. Managed and maintained Cisco UCS chassis.
Responsible for all IT hardware and software maintenance, including backups, security, and network administration. Implemented a new Cisco Unified communications system to manage and maintain a high-level Exchange of service.
Created a new computer system to support the company’s network security, including backups, and disaster recovery plans.
Provided helpdesk support for computer systems, including Cisco switches, routers, and workstations, and Exchange 2010. Developed and implemented a budget for the IT department.